Shipping Policy – Thai Agro Products Company Ltd.
At Thai Agro Products Company Ltd., we strive to ensure the safe and timely delivery of our edible oil products to our customers. Please read our shipping policy carefully to understand our delivery process, charges, and conditions.
1. Shipping Coverage
1.1 We currently ship our products nationwide [or specify countries if international shipping is available].
1.2 Delivery services may be limited in certain remote or restricted areas. If your location is not serviceable, we will inform you before order processing.
2. Order Processing Time
2.1 Orders are typically processed within 1-3 business days after payment confirmation.
2.2 Orders placed on weekends or public holidays will be processed on the next working day.
2.3 During peak seasons or high-demand periods, order processing may take longer.
3. Shipping & Delivery Time
3.1 Estimated delivery time depends on your location and shipping method:
- Local Deliveries: [X] business days
- National Deliveries: [X] business days
- International Deliveries: [X] business days (if applicable)
3.2 Delivery times are estimated and may be subject to delays due to unforeseen circumstances (weather, customs, strikes, etc.).
4. Shipping Charges
4.1 Shipping costs are calculated based on order weight, delivery location, and chosen shipping method.
4.2 Free shipping may be available for orders above a certain amount (if applicable).
4.3 Any additional taxes, customs duties, or import charges (for international shipments) must be borne by the customer.
5. Order Tracking
5.1 Once your order is shipped, a tracking number and link will be sent via email or SMS.
5.2 Customers can track their orders online using the provided tracking details.
6. Failed Deliveries & Incorrect Addresses
6.1 Customers must provide accurate shipping information at checkout. We are not responsible for failed deliveries due to incorrect addresses.
6.2 If an order is returned due to an incorrect address or multiple failed delivery attempts, customers may need to pay re-delivery charges.
6.3 If a customer is unavailable during delivery, they must contact the courier to arrange redelivery.
7. Damaged, Lost, or Delayed Shipments
7.1 If your order arrives damaged, please contact us within 48 hours of delivery with photo/video proof for a replacement or refund.
7.2 If an order is lost in transit, we will work with the courier to investigate and resolve the issue.
7.3 We are not liable for delays caused by external factors (natural disasters, strikes, customs delays, etc.).
8. Cancellation & Modifications
8.1 Orders can only be canceled or modified before they are shipped. Once shipped, orders cannot be changed.
8.2 If an order needs to be modified, contact us immediately at [+1(xxx)-xxx-xxxx].
9. Contact Us
For any shipping-related inquiries, please contact our customer support team:
📧 Email: info@thaiagroproductscompanyltd.com
📞 Phone: +1(xxx)-xxx-xxxx
📍 Address: 288-288/1-9 Thanon Surawong Rd Bangkok, Bang Rak, Thailand
By placing an order with Thai Agro Products Company Ltd., you agree to comply with our Shipping Policy.